Terms & Conditions Important Notice General Disclaimer
Lucky Travel and Tours Pvt. Ltd does not act as principal but makes arrangements with third-party vendors, such as, but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, traveler assist service providers, insurance providers and activities suppliers (each a "Travel Supplier") for travel-related services which include, without limitation, air transportation, lodging, and car rental (each a "Service Element").By using this Site, you acknowledge that the rates offered by Lucky Travel and Tours Pvt. Ltd and affiliate companies are a result of negotiation between Lucky Travel and Tours Pvt. Ltd and the Travel Suppliers and include certain fees retained by them for their services, taxes and other charges. When booking with any Travel Supplier thru this Site, you authorize Lucky Travel and Tours Pvt. Ltd and affiliate companies to book reservations or enter a contract on your behalf with Travel Suppliers for the total price displayed, including such fees and any applicable taxes or charges related to the Travel Supplier's or Lucky Travel and Tours Pvt. Ltd's services.
Lucky Travel and Tours Pvt. Ltd shall not be liable for errors or inaccuracies on the Site, or the failure of Travel Suppliers from whom you obtain services through this Site, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages, activities suppliers, traveler assist service providers and insurance providers. Lucky Travel and Tours Pvt. Ltd, in providing travel management services, does not endorse, guarantee or insure the products or services which are provided by an external supplier, the financial position of such suppliers or the reimbursement to you from any loss as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you where a payment has been made, your sole recourse for a refund shall be the defaulting supplier, from insurance covering such defaults if any, or from other responsible third party unless such loss was caused solely by Lucky Travel and Tours Pvt. Ltd. In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for a refund, as permitted by law or statute.
Except as expressly stated herein, Lucky Travel and Tours Pvt. Ltd assumes no responsibility for actions relating to travel services beyond the control of Lucky Travel and Tours Pvt. Ltd or its employees. Lucky Travel and Tours Pvt. Ltd is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any Travel Supplier. Lucky Travel and Tours Pvt. Ltd shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to booking and payment for such service. Lucky Travel and Tours Pvt. Ltd shall not be liable for any cancellation, overbooking, delay, re-routing, strike, any weather occurrence or governmental occurrence as it affects your travel reservation made with us. Lucky Travel and Tours Pvt. Ltd shall not be liable for the depiction of travel products and services made available by any supplier of travel products and services, including but not limited to photographs, listed amenities, ratings, and discounts.
Lucky Travel and Tours Pvt. Ltd acts as a service that provides value added service to retail travel agents and consumers. Lucky Travel and Tours Pvt. Ltd has no control over and assumes no liability for the actions of the suppliers from whom it obtains travel products or services.
Lucky Travel and Tours Pvt. Ltd shall not be liable for final currency conversion or rates when paid after a travel reservation is made with us for international travel products and services. You agree and acknowledge that currency rates vary and any quoted price on the Site in local currency is a guideline, and not binding on us or the Travel Supplier.
Once certain travel reservations are made and paid for they may be completely non-refundable or there may be a penalty involved in cancellation or seeking a refund from the supplier of travel products and services. Once tickets have been issued there may be a penalty involved for cancellations and refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.
Discounts offered may vary depending on a number of factors including airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.
Lucky Travel and Tours Pvt. Ltd does not guarantee, endorse, validate or promote other advertiser's products and services that are advertised on our Site.
By booking with us a contract may be formed between you and a Travel Supplier, and additional Terms & Conditions may apply to your booking and purchase of travel-related goods and services. Please read the additional Terms & Conditions provided by such Travel Supplier carefully. You hereby agree to be bound by all the Terms & Conditions of purchase imposed by any Travel Supplier with whom you choose to contract, including, but not limited to, payment of all amounts when due and compliance with the Travel Supplier's rules and restrictions regarding availability and use of fares, products, or services. Some Travel Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay or during the use of the reserved products or services. Such deposit is unrelated to any payment received by Lucky Travel and Tours Pvt. Ltd for your hotel, car or airline ticket booking. You understand that any violation of a Travel Supplier's rules and restrictions may result in the cancellation of your reservation(s), in denial of access to the respective Service Element or services, in your forfeiting any amount paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
COMPASSION EXCEPTION POLICY (CEP)
Certain customers may be eligible to receive a discount off cancellation, refund or ticket change service fees, as described in our Compassion Exception Policy (CEP) below: Category Eligibility Requirements Exchange / Refund / Cancel Customers directly affected by severe weather, natural disaster or other uncontrollable event If airline is waiving change/cancel fees, we will follow; If carrier has not announced waiver policy , refund has to be processed as per airline rules. 100% discount off our cancellation, refund or ticket change service fees Flight Cancellation If airline is waiving change/cancel fees, we will follow; If carrier has not announced waiver policy, change or refund has to be processed as per airline rules. 100% discount off our cancellation, refund or ticket change service fees
Please note: The above CEP only applies to Lucky Travel and Tours Pvt. Ltd's own cancellation, refund or ticket change service fees. Customers may still be responsible for airline and/or other supplier imposed penalties, as well as any fare difference. Lucky Travel and Tours Pvt. Ltd does not control the policies of these airlines and/or other suppliers.
WAIVER
By using the Site, you agree to irrevocably waive any claim against Lucky Travel and Tours Pvt. Ltd, its subsidiaries or affiliates, and any of such party's officers, directors, managers, agents, contractors, or employees, and expressly agree that neither Lucky Travel and Tours Pvt. Ltd nor any of its subsidiaries, affiliates, officers, directors, managers, agents, contractors or employees, shall be held liable for:
any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any Travel Supplier; any inconvenience, loss of enjoyment, mental distress or other similar matter; any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates; any cancellation or double-booking of reservations or tickets beyond the reasonable control of Lucky Travel and Tours Pvt. Ltd; and any claim of any nature arising out of or in connection with air or other transportation services, products or other features performed (or not) or occurring (or not) in connection with your itinerary.
For avoidance of doubt (and without limiting the foregoing), Lucky Travel and Tours Pvt. Ltd does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the relevant airline.
INDEMNIFICATION
You agree to protect and indemnify Lucky Travel and Tours Pvt. Ltd, its affiliates, partners, joint ventures and/or their respective suppliers and any of their respective officers, directors, managers, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
you or on your behalf in excess of the liability described above provided that such limitation of liability is permitted by the law of your state of residence; by third parties as a result of your breach of these Terms & Conditions, notices or documents referenced on the Site; your violation of any law or the rights of a third party; or your use of the Site.
RELEASE
If you have a dispute with a travel product or service supplier(s), including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages and activities suppliers, traveler assist service providers and insurance providers, you release us, our affiliates, partners, joint ventures and their respective officers, directors, managers, agents and employees from claims, demands and damages (direct, indirect, incidental, and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
PRIVACY
Please review our Privacy Policy, which also governs your visit to this Site to understand our practices. The Lucky Travel and Tours Pvt. Ltd Privacy Policy will provide a description of how we protect and use your personal information. If you object to your information being transferred or used in this way please do not use our services. Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we may validate your name, address and contact number supplied by you during the booking process against appropriate third party databases. By accepting these Terms & Conditions you agree and authorize us to carry out such verification checks as stated herein. In performing these checks, you acknowledge and concur that such personal information you provide to us may be disclosed to a registered Credit Reference Agency which may keep a record of such information in whole or in part.Rest assured this verification process is performed for the sole purpose to verify and confirm your identity, and that this process does not perform a credit check, and your credit rating will not be affected whatsoever. All information provided by you to us is securely processed in strict accordance with the Data Protection Act of Nepal. SITE USAGE AND TICKET PURCHASE
You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all Terms & Conditions herein. If you are using this Site and/or making travel reservations or bookings for another person you agree to inform that person(s) about the Terms & Conditions that apply to the travel reservations and bookings you have made on their behalf, including all rules and restrictions applicable thereto and these Terms & Conditions. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings and travel reservations made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true, current, complete and accurate. Furthermore you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited.
Whenever you make use of a Site feature that allows you to upload material to the Site, or to make contact with other users of the Site, you must comply with applicable laws and the best standards of internet courtesy and behavior. You undertake that any such contribution does comply as aforementioned, and you irrevocably undertake to fully indemnify us at all times for any breach of that warranty and undertaking. Any material you upload to the Site will be considered non-confidential and non-proprietary and we have the right to use, copy, store, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other user of the Site. We have the right to remove any material or posting you make on the Site if, in our opinion, such material does not comply with these Terms & Conditions. RESOLUTION OF DISPUTES
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND WE MAY HAVE AGAINST EACH OTHER ARE RESOLVED.
Customer satisfaction is the foundation of our success. That's why, if a dispute arises between us, our goal is to resolve the dispute quickly in a fair and cost-effective way. Accordingly, we strongly encourage you, before taking any other action, to reach out to us by contacting customer service at 9801095029/30/31 info@Lucky Travel and Tours Pvt. Ltd so that we have an opportunity to try to address your concerns.
Otherwise, you and we agree that we will resolve any dispute, claim or controversy arising out of or relating to your use of the Site, these Terms & Conditions, or the breach, termination, enforcement, interpretation or validity thereof, or our relationship in connection with the Site or these or previous versions of these Terms & Conditions (each, a "Claim"), in accordance with one of the subsections of this Resolution of Disputes section below or as otherwise mutually agreed by the parties in writing.
GOVERNING LAW; SUBMISSION TO JURISDICTION
These Terms & Conditions and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the Nepal, exclusive of conflict or choice of law rules. You agree that unless otherwise mutually agreed by the parties in writing or as otherwise described in the Mandatory Arbitration provision below, any Claims shall be brought in a court located in Kathmandu,Nepal. Unless otherwise prohibited by applicable law, any Claim must be brought within two (1) years from the date on which such Claim arose or accrued.
PROHIBITED ACTIVITIES
You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities. You may not use this Site for any commercial purpose. You agree you will not access, monitor or copy any content or information of this Site using any robot, spider, scraper or other automated means or any manual process for any purpose without our written permission. You agree that you will not violate the restrictions in any robot exclusion headers on this Site, or bypass or circumvent other measures employed to prevent or limit access to this Site. You agree you will not you modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, content, graphics, software, products, or services obtained from or through this Site or call center. You agree you will not use a frame or border environment around the Site, or other framing technique to enclose any portion or aspect of the Site, or mirror or replicate any portion of the Site, and that you will not sell, offer for sale, transfer, or license any portion of the Site in any form to any third parties.
You agree you will not use any device, software, or routine that interferes, or attempts to interfere, with the normal operation of our Site, or take any action that impose an unreasonable load on our equipment. You will not disguise the origin of the information you transmit through the Site, whether to navigate the Site, make a travel reservation or booking, or post any content.You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious, offensive, defamatory or technologically harmful. You must not attempt to gain unauthorized access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site.
You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.
We reserve the right to cancel your Lucky Travel and Tours Pvt. Ltd account and terminate your use of the Site if you violate any of the above prohibitions.
BOOKING PROCESS
For your convenience, our use of the following terms in these Terms & Conditions shall have the meaning below:
"Service Element" - a singular product or service listed on the Site that can be booked independently of any other service. (e.g.: car, hotel, flight).
"Travel Supplier" - a vendor of one or more Service Elements. (e.g.: hotels, car suppliers, airlines). Lucky Travel and Tours Pvt. Ltd does not act as principal but makes arrangements with third-party vendor Travel Suppliers for Service Elements, all as defined above.
"Booking" - a negotiation process with the Travel Supplier carried out by you while using this Site for the purpose of obtaining one or more Service Elements that may result in a contract with the Travel Supplier at the time we receive full payment and accept your offer.
In order to complete a Booking the following steps are taken to ensure its validity: When we place Service Elements on our Site, we are inviting you to make an offer for their purchase. You do not make this offer until you press "Book" on the payment page (entitled "Review Trip Details and Book") of the Site.
Once you have done so you have made Lucky Travel and Tours Pvt. Ltd an offer (which cannot be withdrawn if you change your mind) to purchase the relevant Service Element(s) from the relevant Travel Supplier(s) (your "Booking"). We are free to accept your offer on behalf of the relevant Travel Supplier or to reject it, at our sole discretion.
The Lucky Travel and Tours Pvt. Ltd email confirmation is NOT the contractual acceptance of the Booking, but merely an acknowledgement that we have received your offer. We will need to check the availability of the relevant Service Element(s).
If the relevant Service Element is available, your Booking will be processed. The contract pertaining to the relevant Booking is formed when payment in full has been received.
The contract between you and the relevant Travel Supplier will relate only to those Service Elements confirmed by email with ticket numbers in case of air or reservation numbers in case of hotels, cars or activities.
The terms of your Booking (such as price, availability and/or dates of travel) are not guaranteed until the contract is formed between you and the Travel Supplier and a ticket has been issued and/or a reservation has been made and confirmed by the Travel Supplier. Please note that once you have completed the Booking stage you can only cancel or change the details (such as names or destinations) of your Booking at our sole discretion and in accordance with these Terms & Conditions.
These Booking processes will apply to any of our individual Service Element's Terms & Conditions set out below. The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the Booking process. We reserve the right to change the Booking process at any time, with changes automatically taking effect from the date such changes are posted on the Site.
At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers.
In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is required for international travel (for most countries outside of the Nepal). Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the countries you wish to visit and those that you transit (even if it is for a simple flight change). Many countries require that your passport should be valid for a minimum period from the date of arrival into that country. For any questions regarding what the applicable minimum period is and any other conditions or passport/visa requirements for travel, you should contact the corresponding local consulate of the countries to which you are travelling.
Neither Lucky Travel and Tours Pvt. Ltd nor its affiliates accept any responsibility, and you will not be entitled to any refunds whatsoever, if you are denied boarding, delayed or deported due to non-fulfillment of the above.
Government entry/exit fees may apply, depending on your destination. These are your sole responsibility and will be additional to your Booking charges. All travelers on your Booking (if more than one passenger) must travel on the same itinerary. Individual passengers cannot be added to, and/or deleted from your Booking.
Lucky Travel and Tours Pvt. Ltd reserves the right to correct errors in any advertised price and, if applicable, give you an option to either cancel the Booking or allow Lucky Travel and Tours Pvt. Ltd to collect an amount equal to any increase in price from your provided credit or debit card, prior to your departure.
Each Service Element listed in your Booking is provided by the respective Travel Supplier. Frequent traveler points and/or miles may or may not be available for any portion of your Booking. You must check this with the relevant Travel Supplier.
Once you have made your Booking, you cannot transfer or change the name(s) or destination(s) listed in your Booking.
Your Booking will be fulfilled on the delivery date set out in your ticket information email or, if no delivery date is specified, then on the date the ticket is issued, unless there are exceptional circumstances.
The terms of this agreement incorporate by reference the terms of each airline's contract of carriage. Passengers may inspect the full text of the contract of carriage at the each airline's airport or city ticket offices. Passengers have the right, upon request to the airlines, to receive free of charge by mail or other delivery service the full text of the contract of carriage. The incorporated terms of the contract of carriage may include: (1) Limits on the airline's liability for personal injury or death of passengers, and for loss, damage, or delay of goods and baggage, including fragile or perishable goods; (2) Claim restrictions, including time periods within which passengers must file a claim or bring an action against the airline for its acts or omissions or those of its agents; (3) Rights of the airline to change terms of the contract; (4) Rules about reconfirmation of reservations, check-in times, and refusal to carry; (5) Rights of the airline and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternate airline or aircraft, and rerouting. Pricing, Taxes/Fees, and Payment
Our total prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities included in your Booking, unless stated otherwise in your ticket information email or in these Terms & Conditions. Additional fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other applicable service charges may apply which will be charged by the relevant Travel Supplier at time of check-in. You are solely responsible for any such additional charges due to the Travel Supplier. If you have any questions about such charges, please contact the relevant Travel Supplier directly.
Prices quoted for Service Element(s) do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.
Prices quoted also do not include any additional flight fuel surcharges or other surcharges which may be imposed from time to time by the relevant Travel Supplier or authorities, all of which must be paid by you.
Payment must be made in full with a valid credit or debit card at the time of Booking. Lucky Travel and Tours Pvt. Ltd accepts all major credit or debit cards with a verifiable billing address.
You hereby authorize Lucky Travel and Tours Pvt. Ltd and its authorized third party to process the charge to the credit or debit card you provide to us for the total amount of your Booking.
You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on your Booking.
All offers, prices, and conditions of sale may be subject to:
change without notice; advance purchase, eligibility, seating, or other limitations; travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions; reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); other conditions/restrictions; and availability.
A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. In the event the fare selected is not available an approval code may have been issued on your credit card. If the transaction is not completed the approval code may temporarily credit the amount from your bank account. LINKS
The Site provides links to other websites as a convenience to you or as advertising of other suppliers and vendors related or unrelated to travel. We do not endorse any such suppliers and vendors nor are we responsible for the contents of other websites or their privacy policy or other practices. If you decide to access other websites you do so at your own risk and it is your sole responsibility to read their Terms & Conditions and ensure that whatever links you select or software you download (whether from this Site or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature such as malware.
OUR FEES AND EXCEPTIONS
In addition to each Travel Supplier's cost and fees, Lucky Travel and Tours Pvt. Ltd may charge a service fee as described below. All Lucky Travel and Tours Pvt. Ltd fees are charged on a per-passenger, per-ticket basis and are generally non-refundable.
1. OUR BOOKING FEES Our Fees ‡ May Apply To Code Amount Online Air Transaction Service Fees On most airfares a service fee up to NPR 300 is charged on a per-passenger, per-ticket basis. ** Nepal Domestic and International Fees ◊ Rs.0 to Rs. 300 Online Hotel Transaction Service Fees (per night, per room) All Hotels Fees ◊ up to Rs.100 Online Car Rental Transaction Service Fees (per rental) All Car Rentals Fees ◊ up to Rs300 Service fees will be converted in your local currency on the payment page.
** Passenger types = Adult, child, senior, infant, student, military. ‡ All transaction service fees are non-refundable and are subject to change without notice. Government imposed taxes and fees are subject to change. Business and First Class Airfares - Service fees are up to Rs 1000 per passenger on all passenger type tickets. Multi-city trips - Service fees are up to Rs 500 per passenger on all passenger type tickets. Multi airline trips / Cities with high fraud rates - Service fees are up to Rs 500 per passenger on all passenger type tickets. Our service fees on certain airlines may be up to Rs 800 per passenger
Important Note: All service fees are subject to change without notice. you will be charged the final total price as quoted regardless of any change or variance in the service fees. please review the total final price carefully.
All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures Service fees will be converted in your local currency on the payment page. Passenger types = Adult, child, senior, infant, student, military. Service fees on all changes, refunds, cancellations and future credits will be charged on a per passenger, per ticket basis.
‡ Like our transaction service fees (booking fees), all post-ticketing service fees are non-refundable and are subject to change without notice. Our fees are in addition to any airline and/or other supplier imposed fees and charges.
Government imposed taxes and fees are subject to change. You will only be charged the final total amount displayed or quoted by our agent.
1 Most of our airline tickets are non-refundable. Only available if our Travel Suppliers' fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.
2 Most of our airline tickets are non-refundable. Airline Refunds/Future credits are subject to airline fare rules, policies and procedures. 3 Special Services - All Special Services are on a request basis ONLY and are subject to each airline's review and approval process along with their fare rules, policies and procedures. Special Service Fees will be charged upon the provision of the service(s) and will only be refunded if the request is denied by the airline.
Name Misspelling - Passengers name on their airline ticket does not match their passport or other universally accepted government ID
Visa/Passport - A Visa/Passport decline letter is normally required in order to process a request
Baggage - please retain all receipts and baggage tags
No- Show - Documentation advising why you were unable to make your scheduled departure will be required
Denied Boarding - Documentation as why you were denied boarding of your scheduled departure will be required
Duplicate Tickets - Copies of all tickets, reflecting exact same itineraries booked with us will be required in order to process a refund request
CHANGES TO FLIGHTS ALREADY PURCHASED
Any and all changes made to the itinerary are restricted and are subject to airline fare rules, whichever is more restrictive; most of our tickets,hotels,cars,packages and cruises do not allow any date or name changes after the booking is completed. Lucky Travel and Tours Pvt. Ltd does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer's request or supplier's schedule changes. CANCEL AND EXCHANGE
Most of our airline tickets are 100% non-refundable. In certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same airline. Usually the credit issued by the airline supplier has a specific expiration date, after which it cannot be used. We encourage you to discuss additional restrictions attached to your credit with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation. When you are ready to make your new booking and wish to use your airline credit, you will be required to the pay fare difference (if any), applicable airline penalties and any applicable Lucky Travel and Tours Pvt. Ltd post-ticketing fees. All such changes are governed by each airline's fare rules, policies and procedures, which are not under our control.
No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors. MULTIPLE AIRLINE ITINERARIES
If your itinerary includes flights operated by more than one airline, please read carefully each such airline's terms and conditions, which can be found on each such airline's website. Each such airline will have its own restrictions, rules and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer may be responsible for any fees or ticket cost incurred for making changes to the unaffected flight. Such airlines may charge their own fees for changes, refunds, or if exchanges are requested. You are responsible for complying with each airline's terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). It is advisable you print your outbound and return portions of your e-ticket confirmation for all flights prior to travelling. You may be asked for proof of your return ticket at check-in. CANCEL AND REFUND
Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after 24 hours of booking. Trip protection insurance is refundable within 10 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:
you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds; you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing); and we are able to secure waivers from suppliers to process this requested cancellation and refund.
We are unable to provide a specific time line for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, Lucky Travel and Tours Pvt. Ltd will charge a post-ticketing services fee, as applicable. All refund fees are charged on per-passenger, per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your agent assisted refund request , but not our booking fees for the original travel reservation or booking.
If you have any questions regarding privacy, please read our privacy policy.
FARE CHANGES AND POST PAYMENT PRICE GUARANTEE
Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged. Our Post Payment Price Guarantee: Upon successful acceptance and processing of your payment (credit/debit card), we guarantee that we will honor the total final quoted price of the airline tickets regardless of any changes or fluctuation in the price of air fare.
TICKET DELIVERY
Most tickets are electronic (e-Tickets), however with certain itineraries where an e-Ticket is not available a paper ticket will be issued. Please check the shipping charges before confirming the booking. If an e-Ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, Lucky Travel and Tours Pvt. Ltd will send the paper ticket, product or service through a secure mode of delivery (a reputable carrier company) and the applicable shipping charges will be debited to the credit holder's account as per rates published on the Site. These shipping charges are displayed before you make the booking and you may select not to purchase the tickets to avoid shipping charges. Lucky Travel and Tours Pvt. Ltd does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed to the credit card used for payment. If an e-Ticket is generated the ticket information will be available on the Site. CREDIT/DEBIT CARD DECLINES
If your credit card declines at the time of processing your transaction, we will make all efforts to notify you by email within 72 hours. The transaction will not be processed if your credit card has been declined. The fare and any other booking details are not guaranteed. If there is a fare change you have a right to cancel the booking at no cost to you. There will be no service fees charged for this. SEATS, MEALS, FREQUENT FLYER AND OTHER SPECIAL REQUESTS
Please note that your seats, meals, frequent flyer and other special requests are requests only. Any service fees that we charge for making such special requests on your behalf are non-refundable for services rendered and do not guarantee any particular result. We do not guarantee you will be assigned the seat(s) you have requested. We also do not guarantee that your meal(s), frequent flyer and other special requests will be honored by the airline. It is therefore recommended you contact your airline directly to confirm these requests prior to your scheduled departure date. BAGGAGE POLICY AND FEES
If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in; we recommend traveling light to reduce these costs. To find the baggage fees for each airline, please visit our Baggage Fees option in each booking you made. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage. BAGGAGE POLICY ON CONNECTING FLIGHTS
When there are two or more airlines involved for connecting flights, you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. In these cases, if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit Baggage Fees options in each booking you make. AIRLINE OPTIONAL SERVICES AND PRODUCTS
From time to time and depending on the airline(s) operating your flight(s), we may provide you with the option to request through us Airline optional services and products in connection with your ticket(s), which may include, without limitation pre-reserved seat assignments and checked baggage.
Such optional services and products will be provided to you by the airline(s) and their purchase cost shall be in addition to the ticket cost and subject to the each airline's availability and terms of use. Any service fees that we charge for requesting such optional services and products on your behalf are non-refundable for services rendered and do not guarantee such requests will be honored by the airline(s). We strongly encourage you to check the restrictions the airline(s) operating your flight(s) might have in connection with the optional products and services you request through us.
You acknowledge that we are acting as a marketing agent with regard to any airline optional services and products. You agree that our entire aggregate liability to you arising out of or in connection with your request of any optional services and products through us is limited to the purchase cost of such services or products. We strongly encourage you to contact the operating carrier to resolve any issues concerning the use and availability of any such optional services and products. AIRLINES SCHEDULE CHANGES/FLIGHT CANCELLATIONS Airline Policy on Schedule Changes:
All Airlines have differing rules and policies regarding schedule changes, which are beyond our control.
Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week.
Cancellations: Reasons for cancellations or schedule changes may include:
peak or high travel seasons; low travel season; airport terminal or gate changes; fuel prices; civil unrest; natural disasters - volcano, earthquakes, hurricanes, etc.; and Bankruptcy.
Lucky Travel and Tours Pvt. Ltd does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines. Our Policy on Schedule Changes:
We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm you flights within 72 hours of departure. Prior to Departure
If an airline has a change to any of its flights within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you via other information provided by you, but; if we are unable to get in touch with you, our email will serve as final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours. Lucky Travel and Tours Pvt. Ltd does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines. Date of Departure
If you have already arrived at the airport you will need to speak with an agent at the airline counter. During severe weather, options may be limited and although it is sunny where you are there may be bad weather at your destination or connection cities. You should always check the airlines website and weather channels for airport updates. It is always best to contact the airline directly, if it is the date of departure. Customers Obligations:
It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. You should periodically check emails for updates regarding flight schedules and respond in a timely manner. Customer Notification
Depending on departure date and when we receive the change from the airline we will attempt to send at least 3 emails and call at least 1 time. If you do not contact either Lucky Travel and Tours Pvt. Ltd or the airline prior to your departure you may: miss your flights, lose the value of your tickets and possibly have your travel postponed by 1 or 2 days or even a few weeks before the airline can accommodate you. Services Provided
Once you have contacted Lucky Travel and Tours Pvt. Ltd we will contact the airline on your behalf and try to come to a resolution. In some cases the only resolution may result in cancellation of the flight and refund.
If a customer does not fulfill their obligation, they may miss their flight or lose the value of their reservation, and other options may not be available.
We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends on the airline or airlines involved. If the airline is unable to re - protect the customer we will request a refund.
In the event that a flight is cancelled, Lucky Travel and Tours Pvt. Ltd will attempt to contact the airline, find other flight options and/or discuss refund options. OVERBOOKING OF FLIGHTS
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. Each airline has its own rules for dealing with such scenarios, which are contained in the airline’s contract of carriage. Check with the airline or call us for details. UNACCOMPANIED MINOR
Tickets will not be sold directly to unaccompanied minors age 18 and under. Each airline sets its own policies and regulations for children traveling without adult supervision. Please check with the airline directly for minor age requirements, as the following items may change:
Some airlines may not allow unaccompanied minors to travel without an adult. Some airlines will only allow unaccompanied minors to travel on non-stop flights. Many airlines may require additional fees to be paid at check-in.
You must call the airline to verify rules and restrictions for unaccompanied minor(s) traveling alone.
VISA AND ENTRY REQUIREMENTS
All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Reliable information regarding international travel can be found from the consulate/embassy of the country(s) you are visiting or transiting through. Lucky Travel and Tours Pvt. Ltd will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.
Your transaction with Lucky Travel and Tours Pvt. Ltd does not guarantee entrance to the country of destination. Traveler understands that Lucky Travel and Tours Pvt. Ltd accepts no responsibility for determining passenger's eligibility to enter or transit through any specific country. Information, if any, given by Lucky Travel and Tours Pvt. Ltd's employees must be verified with government authorities. Such information does not imply responsibility on Lucky Travel and Tours Pvt. Ltd's behalf. GENERAL RESTRICTIONS
All flights should be confirmed with the airline directly as they may have last minute schedule changes. You must re-confirm at least 24 hours prior to departure for domestic flights and 72 hours for flights of international destinations.
In most cases, upgrades and standbys will not be permitted. Upgrades/standby are strictly the responsibilities of the respective airlines.
Many of our discounted tickets do not allow for frequent flyer mileage accrual.
All seat requests will be forwarded to the airlines. Please be advised that not all seat requests are guaranteed. If you want to receive immediate confirmation on your seat or if you have any special requirement such as "stretcher assistance" or "wheelchair", please contact the airline directly.
We reserve the right to cancel requests for travel to destinations that have been embargoed by the Nepal government.
HUMAN ERROR
If any of our agents make a mistake in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. Lucky Travel and Tours Pvt. Ltd stands committed to providing compensation up to a maximum of the entire service fees that Lucky Travel and Tours Pvt. Ltd has collected for that booking. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, Lucky Travel and Tours Pvt. Ltd will not be responsible for these errors. ITINERARY RE-CONFIRMATION
It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines and routing including all airport changes. If you discover any discrepancy in your itinerary, you are requested to immediately contact a Lucky Travel and Tours Pvt. Ltd customer service agent within 3 hours from the time the booking was completed.
If you fail to contact us by phone within 3 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.
You are requested to review and save the itinerary. HAZARDOUS MATERIALS
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years of imprisonment and penalties. Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representative. DISINSECTION
Some countries may require aircraft operating international flights to be treated with insecticides. HOTEL RESERVATIONS RULES AND REGULATIONS
Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier. Lucky Travel and Tours Pvt. Ltd accepts no responsibility for any changes that the supplier has not updated.
Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither Lucky Travel and Tours Pvt. Ltd nor the hotel will guarantee that your request will be honored.
Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you're eligible for those special rates. Hotel properties are not obligated to honor these rates if you do not qualify or if you don't have identification confirming your eligibility.
No refunds will be issued for unused room nights due to early departures.
Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing.
Booking Bonus' that are offered by the hotels, such as free breakfast, tours, etc. are all subject to change and availability and are controlled by the hotel directly. Pet Policies:
It is very important that you confirm directly with the property that they do, indeed, accept pets. Lucky Travel and Tours Pvt. Ltd accepts no responsibility for an individual property's pet policy. You must call the hotel directly to confirm pet policies, including fees and pet restrictions on breeds and size. Pre-Paid Reservations:
Prepaid Reservations are charged to your credit card at the time of booking. This charge includes Full Base Amount (room only) of the reservation. Resort fees, energy surcharges and cleaning fees, may be charged on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. Rates are only guaranteed at the time of booking. Pre-Paid Booking Vouchers:
Some hotels will require a voucher at check-in. Lucky Travel and Tours Pvt. Ltd will send the voucher to the email address supplied to us when your booking was made. It is always recommended you have a copy of your email confirmation with you at check-in. Book Now, Pay Later Bookings:
Book Now, Pay Later Reservations use your credit card to hold your reservation until you arrive for check-in. Lucky Travel and Tours Pvt. Ltd strongly recommends that you confirm Book Now, Pay Later reservations directly with the hotel, no sooner than 24 hours prior to check-in. On some non-prepaid hotels, hotel companies require a deposit up to the full amount of the stay. These rates are usually non-refundable, with no modifications allowed. Meal Plans:
Meal Plan are the sort of dining arrangements that you have selected for your hotel stay. For example you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own meals. Meal Plan meanings and abbreviations are as follows:
Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/vacation package. Self-Catering (SC) means that no meals are included in the cost of your accommodation/vacation package, but you will be provided with catering facilities in your accommodation to cook light meals. Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your accommodation/vacation package. Half Board (HB) means that your breakfast and evening meal is included in the price you have paid for your accommodation/vacation package. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival. Full Board (FB) means that breakfast, lunch and evening meals are included in the price you have paid for your accommodation/vacation package. All-Inclusive (AI) means all meals and locally produced drinks are included (until midnight, when a cash bar system may operate. This may vary depending on the accommodation). You may also be entitled to entertainment and non-motorized water sports laid on by your hotel.
Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier. Lucky Travel and Tours Pvt. Ltd accepts NO RESPONSIBILITY for any changes that the supplier has not updated.
Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither Lucky Travel and Tours Pvt. Ltd nor the hotel will guarantee that your request will be honored.
Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you're eligible for those special rates. Hotel properties are NOT obligated to honor these rates if you do not qualify or if you don't have identification confirming your eligibility.
Pet Policies - It is very important that you confirm directly with the property that they do, indeed, accept pets. Lucky Travel and Tours Pvt. Ltd accepts NO RESPONSIBILITY for an individual property's pet policy. You must call the hotel directly to confirm pet policies, including fees and pet restrictions on breeds and size.
Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing.
Booking Bonus' that are offered by the hotels, such as free breakfast, tours, etc. are all subject to change and availability and are controlled by the hotel directly. Hotel Changes, Cancellations and Refunds:
Any changes or cancellations should be requested by calling customer service. No-Show Policy:
A No-Show is when you fail to show up to check-in for your reservation without prior notification. If you are not going to check in for your reservation you will need to contact the hotel directly. Depending on the hotel restrictions you may be charged penalties or lose the entire pre-paid or deposit amount of you booking. Hotel Confirmation:
Hotels may take up to 24 hours to return a confirmation number. The process starts when you book the hotel on our Site. We will send you an email stating that your reservation is confirmed. This is to let you know that we have received your request. If you do not receive any email communication from Lucky Travel and Tours Pvt. Ltd, please email info@Lucky Travel and Tours Pvt. Ltdand include the confirmation number and a contact phone number. We suggest you to reconfirm your hotel reservation 24 hours prior to check in.
In many cases, the hotel will not receive the actual guest name until 72 hours prior to arrival. Your reservation is secured and guaranteed once you have received the final confirmation email and or voucher. We recommend you contact the property within three (3) days of your scheduled arrival to confirm your details. All About Changes, Cancellations and Refunds
Any changes or cancellations should be requested by calling customer service.
We understand that sometimes plans change. Listed below are additional cancellation and change policies. Some policies may vary by property:
For high-demand special events (i.e.: the Super Bowl, Olympics, New Year's Eve in Times Square) or peak seasonal dates many hotels may change the cancellation policies of the booking. Cancellations or modifications to the reservation may be subject to Lucky Travel and Tours Pvt. Ltd cancellation fees in addition to fees charged by the property. Changes to dates, reduction in rooms or any other amendments are subject to fees based on the hotel's policy. No credits can be issued for unused room nights due to early departures. Stay extensions require a new reservation. Original room rate is not guaranteed. Refunds for early departures, no-shows or cancellations are at the sole discretion of Lucky Travel and Tours Pvt. Ltd
